Terms and Condition

Terms and Condition. (Agreement)

About Us

www.biocelluk.com is the website and online cart of Valentis Life Science Limited a company registered in England at the address 268 Bath Road, Slough SL1 4DX, United Kingdom (Head Office), Company Number: 10505028 and VAT Number: 264851189.

Contact us: contact@valentislifescience.com or post us at the above address.

Also, Valentis Life Science Limited is registered with the Information Commissioner’s Office under the registration reference ZA238831, which make us complaint with data protection.

(The biocelluk.com are referred to in these Website Terms as ‘we’ or ‘us’ or ‘our’)

(The customer is referred as ‘You’)

If you have any queries, please fill in the contact from on the website and we will get back to you.

Who can shop

  1. You must be 18 years or older. Any person who has debit and credit cards on his/her name.
  2. When you purchase product from biocelluk.com you are agreeing to the policy of the website and if you are not agreeing to policies, you can consider not to purchase product from biocelluk.com.

Use of a Website

We have built this website to sell our range of products online in UK marketplace and Worldwide.

We reserve all the rights to graphics and pictures of products. Website graphics, contents, product descriptions and images are subjected to copyright, trademarked. Visitors can view website and content should not be copied or distributed for business purpose.

You consent to be bound by these terms and conditions when you visit our websites and if you are disagreeing with any of the terms. Please do not use the website.

PRODUCT DESCRIPTIONS AND PRICING INFORMATION

All Product portrayals and descriptions appeared on the Website are given in accordance with the product for representation purposes. Actual Products may vary.

  1. All the product prices on the website are in GBP sterling.
  2. Product price on the website are inclusive VAT (value added tax).
  3. We reserve the right to change the product prices, information and remove listed products without giving any prior information.
  4. Some mistakes are bound to happen and if we found out that the product you have purchased is not accurate, we have the right to cancel the order only after informing you.
  5. If for some reason product is no longer available after your purchase, we may attempt to get in touch with you to advise you to buy another product and to cancel your order.

Order

  1. You can purchase any product from the website and the order will be subjected to the quantity available.
  2. You can search the product from given categories on the website.
  3. The product which you have bought you can see the details of pricing and product on the cart page.
  4. Conformation email will be sent to you, when you placed the order and the amount which is credited from your credit/debit card.
  5. We may not acknowledge your request if a product you have purchased is out of stock, we can’t authorise order if we fail to get payment from your bank, or we suspect any fraudulent activity on the placed order.

Shipping policy

We provide shipping to all over UK. Once the order placed we process the order per the shipping service you have opt for. All the rates are on the website is for indicative purpose only.

We may not be held responsible for if damage, loss or delay in delivery of the product caused by the fulfilment centre or shipping service provider.

If you received damaged product in transit, you must return the product in 14 days from you received the product. If you fail to do so returns within stipulated time the claim will not be accepted by us.

If you received less quantity than ordered, you must contact us within 7 days from you received the product. If you fail to do so returns within stipulated time the claim will not be accepted by us.

PAYMENT

You can make payment for your purchase by credit or debit card. Credit Card and Debit Card Payments will be charged and debited at the time of placing the order. If the purchased items are not available for any reason we will refund the amount within 7 days.

We do not save any debit card or credit card detail and we also do not sell or share your debit card and credit card payment details with anyone. We use hosted payment gateway known as Stripe, this ensures we don’t see, nor save or not retain your card information.

CANCELLATIONS OF ORDER

After placing an order, you have right to cancel until the product is not dispatched. Once the product dispatched and you must return the item bearing return shipping charges.

RETURNS

The product must be unopen, unused and in original packaging when you received the order or else return will not be accepted, you are responsible for bearing return shipping charges to complete the return process.

Once we get the returned product the full order amount will be refunded within seven working days, and refund does not include shipping charges.

See below shipping and returns policy

Complaint and other Returns

If you are unhappy with any of our services or product you can contact us by writing or by email on the following addresses.

E mail id: contact@valentislifescience.com or send us a post at Valentis Life Science Limited, 268 Bath Road, SL1 4DX – Slough, UK.

Returns and Shipping Policy

Products MUST be returned in its original condition: unopened with all packaging/hygiene seals intact.

If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. We regret that we cannot reimburse postage costs, for items returned from UK and outside of the UK.

We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to email is at returns@valentislifescience.com.

SHIPPING

All our UK and Worldwide delivery is via Royal Mail.

UK: Signed for Royal Mail 48 Hours delivery within UK is FREE subject to minimum purchase of £10/-. Below £10 purchase £2.99/- will be charged as a delivery fees for signed for royal mail 48 hours delivery.

Worldwide: delivery is free for the order above £100/-, please note it’s a signed or tracked or tracked signed for worldwide. The list of the countries is mentioned below for your reference in which shipment will be received either as signed or tracked or tracked signed. Worldwide order below £100/- will incur £15/- postage charge. To place order email contact@valentislifescience.com

The worldwide delivery above 2 kg for worldwide delivery will incur extra delivery charges, which will have worked out according to weight above 2kg and our team can be contacted at contact@valentislifescience.com.

Below approx. timeline for shipment as follows:

MAINLAND UK

Signed For once despatched 3 – 5 business days

CHANNEL ISLANDS

Once despatched 3 – 7 business days

EUROPE & NORTH AMERICA

EUROPE

Signed/Tracked/Tracked Signed for: Once despatched 2 – 8 business days

NORTH AMERICA

Signed/Tracked/Tracked Signed for: Once despatched 5 – 10 business days

MIDDLE EAST

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

ASIA & AUSTRALASIA

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

MAINLAND CHINA

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

HONG KONG SAR

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

REST OF THE WORLD

Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

Valentis life science limited CURRENTLY SHIPS TO:

Signed Only Services: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua/Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia Hertzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Ceuta, Chad, Chile, China (People’s Republic of), Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Colombia, Comoros Islands, Congo (Dem Rep of), Congo (Rep of), Costa Rica, Cuba, Curacao, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French South Antarctic Territory, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran (Islamic Republic of), Iraq, Ivory Coast (Cote D’lvoire), Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrsgyzstan, Laos (People’s Democratic Republic of), Lesotho, Liberia, Libya, Macao, Macedonia, Madagascar, Mahore (also known as Mayotte), Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Melilla, Mexico, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru Island, Nepal, New Caledonia, Nicaragua, Niger Republic, Nigeria, Niue Island, North Korea (People’s Democratic Republic of), Oman, Pakistan, Palau (known as Belau), Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island,  Puerto Rico, Qatar, Reunion Island, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Siera Leone, Solomon Islands, South Africa (Republic of), South Sudan, Sri Lanka, St Eustatius, St Helena, St Kitts & Nevis, St Lucia, St Maarten, St Vincent & The Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau Islands, Tristan de Cunha, Tunisia, Turkish (Republic of Northern Cyprus), Turkmenistan, Turks & Caicos Islands, Tuvalu, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna Islands, Western Sahara, Western Samoa, Yemen (Republic of), Zambia, Zimbabwe.

Tracked Only Services: Aland Islands, Andorra, Australia, Austria, Belgium, Brazil, Canada, Canary Islands, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hongkong, Hungary, Iceland, India*, Ireland (Republic of), Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russian Federation, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, South Korea (Republic of), Spain, Sweden, Switzerland, Turkey, USA, Vatican City State.

Tracked and Signed Services: Argentina, Barbados, Belarus, Belize, Bulgaria, Cambodia, Cayman Islands, Cook Islands, Ecuador, Georgia, Indonesia, Japan, Moldova, Romania, Thailand, Tonga, Trinidad & Tobago, Uganda, United Arab Emirates.

TAXES & DUTIES

Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Valentis Life Science cannot accept liability.

RETURNS & SHIPPING

Products MUST be returned in its original condition: unopened with all packaging/hygiene seals intact.

If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

We regret that we cannot reimburse postage costs, for items returned from UK and outside of the UK

We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to email is at returns@valentislifescience.com or contact@valentislifescience.com